Using Personalized Speech Self-Service to Thrive and Compete
Contact centers, despite being the front-end of many organizations, will face the pinch as enterprises will need to reduce costs fast, yet maintain high standards – all while trying to generate revenue. How an organization manages and maintains its customer relationships is more important than ever before. The key to survival is the ability to position all contact channels to drive efficiencies, improve customer relationships and grow revenues.
Watch this Convergys and Datamonitor webinar to learn how to:
- Increase revenue by enhancing the ability to present targeted upsell offers and highlight cross-sell promotions in real-time
- Increase customer satisfaction and loyalty by making interactions more personalized and intuitive.
- Manage costs by improving interaction efficiency and increasing containment within self-service channels.
- Increase customer acceptance of self-service by improving the effectiveness and sophistication of self-service channels.
Convergys invites you to watch this recorded Webinar, hosted by CRM Magazine and Speech Technology Magazine:
Date Aired: |
Wednesday, July 9, 2008 |
Speakers: |
Paul Watson, General Manager, Convergys Multichannel Self-Care Solutions |
Moderator: |
David Myron, Editorial Director, CRM Magazine |
For more information on how we can help to transform your business, please call +1 800-235-8019, or e-mail marketing@convergys.com.
