The quality of your products and services are a priority to your business, but what about the quality of the customer experience? Whether you require agents for end-user questions or engineers for advanced technical support, we can provide specialized services to ensure a superior customer experience.
How Our Technical Support Solutions Can Serve Your Customers
A wide range of services to meet your diverse support needs
- Consumer electronics and computers
- Networking
- Telecommunications
- Specialized technologies
Multi-tiered technical support
- Serving new users to IT professionals
- From self-help to “hands on”
- Providing live voice, chat, and e-mail contact channels
Advanced technical services
- Network scoping and troubleshooting
- Hardware and software support
- Advanced certifications include Cisco, Juniper, Nortel, Microsoft, Novell
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With over 80 contact center locations in North America, the Philippines, India, Latin America, and Europe, speaking 35 languages, Convergys Multishore Solutions will match the locations or regions skill sets to the needs of your technical support, guaranteeing your customers a superior experience and your company lower costs. With Convergys, your company and customers can be assured of:
- Expertly trained technical support agents based on the needs of your customer base
- Global operating standards across all geographies
- World class infrastructure providing seamless, redundant connectivity
Delivering technical support can be a challenge but with Convergys Home Agent Solutions, our clients can take advantage of highly skilled, experienced, and productive agents that deliver a superior customer experience. Since Convergys has no geographical limitations to find technical support home agents, we can ensure they have the skills needed to support the most complex technical products, even if advanced education, like an engineer, or certifications is required.
Our security, training, coaching, and quality practices provide you and your company with a technical support service that offers improved agent productivity and customer satisfaction, guaranteed!
Providing customer service for technical products can be complicated due to the complexities of the products themselves and the customers’ potential lack of full technical understanding of the product. So, how do you ensure your technical support is satisfying your customers in order to get them to use your products, and as importantly purchase more? Convergys Customer Satisfaction Measurement Solutions specializes in collecting, analyzing, and transforming customer intelligence into answers and action plans that will improve your ability to deliver a superior technical customer support experience improving retention and revenue growth.
