Customer satisfaction is a critical business driver. Are you using intelligent tools to ensure optimal customer service levels?
Dynamic Enterprise-wide Customer Communication
With Convergys, our Intelligent Automation Solution enables you to optimize and enhance your customers’ experience and your bottom line. Our highly scalable and integrated customer service solution is policy driven and proactively communicates to targeted customers at the point of interaction. Working across all channels, we deliver:
- Enhanced consistent customer interactions
- Improved customer experiences
- Increased profitability
- Reduced cost to serve
Our portfolio of solutions includes:
Use the Right Tools and Technologies to Balance Company & Customer Needs
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Our Portfolio of Solutions Includes
In today’s marketplace, superior customer service is a true competitive differentiator. Optimizing the customer experience increases customer loyalty and supports customer retention initiatives.
Our Customer Retention solution is a highly scalable enterprise-wide policy management solution that improves the customer experience across all channels. Optimizing the customer experience for all customers, this solution:
- Personalizes interactions across all channels – phone, Web and retail locations
- Adapts to changing customer dynamics in real time
- Increases customer satisfaction and loyalty
Find Out How to Build Customer Satisfaction and Increase Loyalty with Each Transaction, Across all Channels
DOWNLOADToday’s challenging economy requires companies to seek new and innovative ways to reduce costs, without sacrificing the quality of service offered.
Using a variety of tools, our Cost Containment Solution helps you improve service, speed and efficiency. Its adaptive decisioning is driven by real-time access to customer and enterprise data to deliver:
- More efficient agent interactions
- Ability to leverage personalized automated solutions
- Proactive customer relationship management
- Improved customer service
- Reduced cost to serve
Realize How to Reduce Costs by Anticipating Customer Needs and Optimizing Efficiencies of Customer Interactions
DOWNLOADMaximizing revenues from your existing customers increases the lifetime value of that customer and builds brand loyalty.
Leveraging individual customer information and historical offer acceptance data, our Cross-sell and Upsell Solution ensures customer offers are personalized and effectively targeted to the needs of the individual to deliver:
- Incentive offers delivered to the right customers at the right time
- Proactive communication across multiple channels
- Optimized customer experiences
- Improved customer service
- Increased business revenues
With Contact Center solutions, one size does not fit all. The components of our Intelligent Automation Solution can be licensed individually or as a suite – depending on your business needs and strategic priorities.
Our Consulting and Professional Services group, comprised of over 300 customer experience experts, work with you to design, develop and deploy an end-to-end contact center solution to:
- Meet your unique business needs
- Deliver operational efficiencies
- Optimize customer experiences
- Deliver superior customer service
