Improving the loyalty and subsequent retention of your high-value customers can become one of your biggest assets
Dynamic Enterprise-wide Customer Communication
At Convergys, we understand that delivering outstanding customer service strengthens customer relationships, builds loyalty and maximizes the lifetime value of each customer. Our highly scalable Intelligent Automation Solution works across all communication channels, proactively communicating with customers. It delivers:
- Consistent communication interactions
- Superior customer experiences
- Optimized cross sell and upsell capabilities
- Improved bottom-line results
- Reduced customer churn
Our portfolio of solutions includes:
Find out how to build customer satisfaction and increase loyalty with each transaction, across all channels.
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Our Portfolio of Solutions Includes
In today’s marketplace, superior customer service is a true competitive differentiator. Optimizing the customer experience supports customer retention initiatives.
Our Customer Retention Solution is a highly scalable enterprise-wide policy management solution that improves the customer experience across all channels. Optimizing the customer experience for all customers, this solution:
- Personalizes interactions across all channels – phone, Web and retail locations
- Adapts to changing customer dynamics in real time
- Delivers brand differentiation
- Drives customer loyalty and retention
Find Out How to Build Customer Satisfaction and Increase Loyalty with Each Transaction, Across all Channels
DOWNLOADIn today’s challenging marketplace you need to find new and innovative ways to reduce costs, while maintaining quality service delivery.
Using a variety of tool, our Cost Containment Solution helps you improve service, speed and efficiency. Its adaptive decisioning is driven by real-time access to customer and enterprise data to deliver:
- More efficient agent interactions
- Capability to leverage personalized automated solutions
- Proactive customer relationship management
- Brand differentiation via cost-effective quality customer service
- Increased customer loyalty
Realize How to Reduce Costs by Anticipating Customer Needs and Optimizing Efficiencies of Customer Interactions
DOWNLOADMaximizing revenues from your existing customers increases the lifetime value of that customer and builds brand loyalty.
Leveraging individual customer information and historical offer acceptance data, our Cross-sell and Upsell Solution ensures customer offers are personalized and effectively targeted to the needs of the individual to deliver:
- Incentive offers delivered to the right customers at the right time
- Proactive communication across multiple channels
- Optimized customer experiences
- Improved customer service
- Increased business revenues
With Contact Center solutions, one size does not fit all. The components of our Intelligent Automation Solution can be licensed individually or as a suite – depending on your business needs and strategic priorities.
Our Consulting and Professional Services group, comprised of over 300 customer experience experts, work with you to design, develop and deploy an end-to-end contact center solution to:
- Meet your unique business needs
- Deliver operational efficiencies
- Optimize customer experiences
- Maximize customer retention initiatives
