Your customers are leaving, and you don’t know why. Tap into our 30+ years of customer care expertise to find out.
How We Can Help You Drive Customer Loyalty
Providing you the flexibility to scale as your business grows, our Hosted Self-Service Solutions deliver applications to cost-effectively increase loyalty and revenue opportunities through personalized service. At Convergys, we offer a flexible approach to outsourcing your contact center - on your site, on our site or a combination of both.
Our customer retention hosted self-service solutions provide you with peace of mind as we ensure the full potential of your entire customer care investment. With a proven track record of increasing customer satisfaction and improving the overall customer experience, we can help you:
- Increase customer retention and loyalty
- Maximize the customer lifetime value
- Leverage upsell and cross-sell opportunities
Now is the time to grow your business and drive customer loyalty, let us help.
Our portfolio of solutions includes:
Our Portfolio of Solutions Includes
Exceptional customer service will differentiate your business in today's competitive marketplace – and strengthen customer relationships. Our innovative, Managed Services are customer-centric and tailored to your organizational and IT requirements.
With flexibility to scale as your customers’ needs change and your business grows, our dedicated customer retention hosted self-service solutions leverage various applications to optimize customer experiences. This best-in-class solution:
- Delivers a superior customer experience
- Drives customer loyalty, minimizing churn
- Leverages quality agent services, technology and analytics
Identifying and attracting new business is expensive – so when you win a new customer, it is important to maximize their lifetime value. Great customer retention optimizes customer satisfaction, builds brand loyalty.
Our On-Demand Hosting Services are an economical alternative, or supplement, to in-house contact center solutions. It allows you to share resources across multiple servers and locations, providing redundancy, security and instant capacity. This cost-effective solution:
- Strengthens customer relationships
- Manages your cost to serve
- Minimizes churn
Effectively retaining high-value customers requires you to monitor and manage the performance of your contact center systems and understand your customers' overall experience.
Beyond standard measurements, our Monitoring and Management solutions provide you with a holistic view of your performance – from your customers' perspective. This proactive solution:
- Monitors voice applications and network infrastructure
- Leverages analytics to minimize customer churn
- Delivers knowledge to improve customer service
With contact center solutions, organizational priorities drive unique requirements. The components of our customer retention hosted self-service solutions can be licensed individually or as a suite – depending on your business needs and strategic priorities.
Our Consulting and Professional Services group, comprised of over 300 customer experience experts, work with you to design, develop and deploy an end-to-end contact center solution. This solution will:
- Identify high-value customers
- Manage and convert revenue opportunities
- Build brand differentiation
