Archive by Author
Satisfy Customer Demands for Handset Upgrades with a Little Intelligence
November 09, 2011
0
By Jeff Epstein
Your customer service agents hear these pleas for help all the time. An exasperated father is calling to upgrade his son’s or daughter’s phone to stay current with their friends, who have gotten their parents to do the same. This time it is for a smartphone and the father knows that there is [...]
